Delta Healthcare Group
Effective Date: April 21, 2026 Last Updated: April 21, 2026
1. INTRODUCTION
Welcome to Delta Healthcare Group. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at deltahealthcaregroup.com or use any of our transport services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services immediately.
2. INFORMATION WE COLLECT
We may collect the following types of information:
Personal Information You Provide:
- Full name
- Email address
- Phone number
- Home and destination address
- Date and time of travel
- Medical or accessibility requirements (only where voluntarily provided for service purposes)
- Payment information (processed securely through third-party providers)
Information Collected Automatically:
- IP address
- Browser type and version
- Pages visited on our website
- Time and date of visits
- Referring website addresses
- Device information
Information from Third Parties:
- Booking platform data
- Social media interactions
- Partner referral information
3. HOW WE USE YOUR INFORMATION
Delta Healthcare Group uses the information we collect for the following purposes:
- To process and manage your transport bookings
- To communicate with you regarding your journey, including confirmations and updates
- To provide customer support and respond to enquiries
- To send promotional emails and service updates (only with your consent)
- To improve our website, services, and user experience
- To comply with legal obligations and regulatory requirements
- To prevent fraud and ensure the security of our services
- To process payments securely
- To maintain internal records and administration
4. HOW WE SHARE YOUR INFORMATION
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party companies who assist us in operating our website and delivering our services, subject to confidentiality agreements.
- Legal Requirements: We may disclose your information where required by law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Safety & Protection: We may share information to protect the rights, safety, and property of Delta Healthcare Group, our clients, or others.
5. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.
We use cookies to:
- Remember your preferences and settings
- Analyse website traffic and usage patterns
- Improve website functionality and performance
- Deliver relevant content and advertisements
You can control cookies by:
- Adjusting your browser settings to refuse cookies
- Using our cookie consent tool on your first visit
- Opting out of specific tracking services
Please note that disabling cookies may affect the functionality of certain parts of our website.
6. DATA RETENTION
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Booking records are retained for up to 7 years for legal and accounting purposes.
- Marketing data is retained until you unsubscribe or withdraw consent.
- Website analytics data is retained for up to 26 months.
7. DATA SECURITY
Delta Healthcare Group implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
These measures include:
- SSL encryption on our website
- Secure payment processing through certified providers
- Restricted access to personal data within our organisation
- Regular security reviews and updates
However, please be aware that no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
8. YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Request that we limit how we use your data
- Right to Portability: Request transfer of your data to another provider
- Right to Object: Object to our processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at: 📧 admin@deltahealthcaregroup.com 📞 020881370403
9. THIRD PARTY WEBSITES
Our website may contain links to third-party websites. Delta Healthcare Group is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any website you visit.
10. CHILDREN’S PRIVACY
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
11. CHANGES TO THIS PRIVACY POLICY
Delta Healthcare Group reserves the right to update this Privacy Policy at any time. We will notify you of significant changes by updating the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Delta Healthcare Group Unit 2 Strata House, 34a Waterloo Road, London, England, NW2 7UH